Maintenance & Repair

Maintenance & Repair Services

repair and maintenance of Dewetron instruments

MAINTENANCE

Even the most reliable systems require regular, planned and preventative maintenance to perform at optimum levels and lengthen the life of the system.  For this reason,  we offer scheduled annual maintenance contracts.  These contracts include system cleaning, virus scan, HDD Defrag to optimize performance and the replacement of filters and fans as needed. BIOS, reliability updates and a complete functional check of the system performed as requested. Firmware and driver updates available as requested.

Maintenance contracts carry a guaranteed turnaround of 3 days following arrival at the DEWETRON facility.

Standard delivery is included with the maintenance contract.

Maintenance contracts are purchased per system.

 

REPAIR

DEWETRON will repair systems or devices within the warranty period and assume shipping costs for the return of your system or device.

DEWETRON will repair systems or devices within the service contract period and assume shipping costs for the return of your system or device.

DEWETRON will repair systems or devices as needed period and assume shipping costs for the return of your system or device.

Damage caused by misuse is not covered by the warranty contract. Software updates are limited to revisions within the same version.

Repair of transportation damages due to improper packaging will be charged.

 

ON-SITE MAINTENANCE

Standard, scheduled annual maintenance can be performed on-site with an On-Site Maintenance Contract.  On-site maintenance reduces equipment down time and eliminates the hassle of packing and shipping.

This option includes travel and lodging for a DEWETRON Service Technician and must be purchased with the standard maintenance contract.

Maintenance contracts are purchased per system.

EXPRESS REPAIR

The standard repair contract may be extended to include priority service, per system. With this extension, your system will be the next case worked on upon arrival. Express repair may be purchased at any time. When purchased at the time of the standard repair service contract there is a onetime expedite fee applicable to all systems serviced under the terms of the standard repair contract.

 

 

 

 

SYSTEM UPGRADE

Keep your measurement equipment on the cutting edge of technology with a system upgrade. Upgrades for select systems are available upon request, contact your Sales Manager for more information.

SCHEDULE YOUR MAINTENANCE OR REPAIR

 

The DEWETRON, USA service and repair lab may be reached by email or phone.

us.service@dewetron.com

401-398-7966

1-866-598-3393

 

Click Here for Special Offers

 

OUR SERVICE DEPARTMENT

JOSEPH PARENTEAU

Customer Care Manager

Joe has been with DEWETRON for over eleven years. In that time he has built and serviced DEWETRON systems, calibrated countless systems and devices as well as managed our Quality Assurance team.  Having worked in every technical capacity within DEWETRON, USA, Joe is able to apply his vast technical knowledge to the Customer Care Center as the USA  CCC Manager.

GREG DOUCETTE

Service & Application Support Specialist

Greg has been with DEWETRON for 15 years and holds a degree in Electrical Engineering.  As a Service & Application Engineer, Greg works directly with customers to answer questions related to hardware, software and application, conducts training both remotely and on-site, repairs damaged systems and is the go to person for customers requiring engineering modifications for custom applications.

Corey Clark

Application Support Specialist

Corey joined DEWETRON 4 years ago following a tour of duty in Iraq with the United States Army.  He holds both an Associates and Bachelor’s Degree in Electronics Engineering Technology.  As an Application Engineer, Corey conducts training both remotely and on-site, answers general support for hardware, software and application questions, repairs systems and is the go to person for all questions and comments related to our OXYGEN™ and OXYGEN™ Power software.

Rachael Audette

Customer Care Coordinator

Rachael joins DEWETRON with a decade of customer service expertise. Originally from Pennsylvania, she met her husband while working in the Northeast and decided to settle here to raise her family.  Rachael is a proud Mom and a Nutritionist by degree.

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