Application Support

Application Support

 

 

In addition to the one year system warranty and factory calibration, every DEWETRON system purchase includes unlimited Tier I Application Support for the life of the system.  This telephone support is for basic technical questions, such as the range on a signal amplifier.

Additional Application Support service packages are available for remote or on-site support.

TIER II – ADVANCED REMOTE SUPPORT

Receive the professional assistance of an experienced Application Engineer for your test set-up, during measurement testing and to analyze your measurement data.  With this service, priority assistance is guaranteed to save you time and to facilitate the transfer of knowledge.

Professional assistance from a trained DEWETRON Application Engineer is available remotely via phone/internet.

This Application Support is provided hourly, up to 4 hours or for an 8-hour day.

 

TIER II – ON-SITE SUPPORT

Tier II on-site Application Support is available and should be purchased with Tier II Application Support.

At the discretion of DEWETRON, on-site support may be obtained post purchase if circumstances prohibit remote support.

This service is charged per day.

 

PURCHASE ADDITIONAL APPLICATION SUPPORT

 

DEWETRON’s Application Support may be reached by email or phone.

us.tier2support@dewetron.com

401-398-7966

1-866-598-3393

 

Click Here for Special Offers

 

FOR EXISTING TIER I & TIER II SUPPORT CUSTOMERS

 

If you have a TIER I Support question or have already purchased additional support, our Support Engineers may be contacted directly through email or by phone.

us.support@dewetron.com 

 

Our Application Engineers may be reached toll-free – 1-866-598-3393 or

at 401-398-7966.

OUR SUPPORT DEPARTMENT

GREG DOUCETTE

Service & Application Support Specialist

Greg has been with DEWETRON for 15 years and holds a degree in Electrical Engineering.  As a Service & Application Engineer, Greg works directly with customers to answer questions related to hardware, software and application, conducts training both remotely and on-site, repairs damaged systems and is the go to person for customers requiring engineering modifications for custom applications.

COREY CLARK

Service & Application Support Specialist

Corey joined DEWETRON 4 years ago following a tour of duty in Iraq with the United States Army.  He holds both an Associates and Bachelor’s Degree in Electronics Engineering Technology.  As a Service & Application Engineer, Corey conducts training both remotely and on-site, answers general support for hardware, software and application questions, repairs systems and is the go to person for all questions and comments related to our OXYGEN™ and OXYGEN™ Power software.

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