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In addition to the one year system warranty and factory calibration, every DEWETRON system purchase includes unlimited First Level Support for the life of the system.
Benefit from direct telephone and online access to a network of support professionals who will work with you to solve any basic problems that may arise.
Direct access to professional support technicians
Worldwide phone and e-mail support
Remote support via the internet
Receive the professional assistance of an experienced Engineer for your test set-up, as well as during testing and analysis of your measurement data.
With this service, priority assistance is guaranteed in order to save you time and facilitate the transfer of knowledge.
Additional Application Support service packages are available for remote or on-site support.
Receive the professional assistance of an experienced Application Engineer for your test set-up, during measurement testing and to analyze your measurement data. With this service, priority assistance is guaranteed to save you time and to facilitate the transfer of knowledge.
Professional assistance from a trained DEWETRON Application Engineer is available remotely via phone/internet.
This Application Support is provided hourly, up to 4 hours or for an 8-hour day.
Second Level on-site Application Support is available and should be purchased with Second Level Application Support.
At the discretion of DEWETRON, on-site support may be obtained post purchase if circumstances prohibit remote support.
This service is charged per day.
If you have a First Level Support question our Support Engineers may be contacted directly through email or by phone.
Our Support Engineers may be reached toll-free – 1-866-598-3393 or
To purchase DEWETRON’s Second Level Support email or phone our Customer Care Coordinator at:
Customer Care Support Specialist
Corey joined DEWETRON 4 years ago following a tour of duty in Iraq with the United States Army. He holds both an Associates and Bachelor’s Degree in Electronics Engineering Technology. As a Service & Application Engineer, Corey conducts training both remotely and on-site, answers general support for hardware, software and application questions, repairs systems and is the go to person for all questions and comments related to our OXYGEN™ and OXYGEN™ Power software.