Maintenance, Repair and Upgrade Services
MAINTENANCE SERVICE
Even the most reliable systems require regular, planned and preventative maintenance to perform at optimum levels and lengthen the life of the system.
For this reason, we offer scheduled annual maintenance contracts.
These contracts include:
system cleaning,
virus scan,
HDD Defrag to optimize performance and
the replacement of filters and fans as needed.
BIOS, reliability updates and a complete functional check of the system is performed as requested.
Firmware and driver updates available as requested.
Maintenance contracts carry a guaranteed turnaround of 3 days following arrival at the DEWETRON facility.
Standard delivery is included with the maintenance contract.
Maintenance contracts are purchased per system.
ON-SITE MAINTENANCE
Standard, scheduled annual maintenance can be performed on-site with an On-Site Maintenance Contract. On-site maintenance reduces equipment down time and eliminates the hassle of packing and shipping.
This option includes travel and lodging for a DEWETRON Service Technician and must be purchased with the standard maintenance contract.
Maintenance contracts are purchased per system.
REPAIR SERVICE
DEWETRON will repair systems within the defined product life cycle.
YOUR BENEFITS
Repair by professional and highly trained DEWETRON technicians
Full system check
Fast turnaround time
EXPRESS REPAIR
Extension of the standard repair service contract that further reduces lead time.
In addition, the cost of express delivery is assumed by DEWETRON.
Excludes future on-site service.
YOUR BENEFITS
Reduced downtime
No delivery costs
14 day turnaround, including shipping
UPGRADE SERVICE
Keep your measurement equipment on the cutting edge of technology with a system upgrade. Send us your system and we will upgrade the computer components, configure the system. Regular system upgrades will increase the life of your system and maintain the value of your investment.
Older systems may require an inspection prior to upgrade to ensure that the hardware and components are compatible with the most current configuration(s).
YOUR BENEFITS
Measurement equipment on the cutting edge of technology
Increased lifetime of your DEWETRON hardware
For a nominal fee, DEWETRON will loan you a comparable system or component while your system or component is being repaired, serviced or calibrated.
SCHEDULE YOUR SERVICE
The DEWETRON, USA service and repair lab may be reached by email or phone.
401-398-7966
1-866-598-3393
OUR SERVICE TEAM
JOSEPH PARENTEAU
Customer Care Manager
Joe has been with DEWETRON for over eleven years. In that time he has built and serviced DEWETRON systems, calibrated countless systems and devices as well as managed our Quality Assurance team. Having worked in every technical capacity within DEWETRON, USA, Joe is able to apply his vast technical knowledge to the Customer Care Center as the USA CCC Manager.
GREG DOUCETTE
Customer Care Calibration Specialist
Greg has been with DEWETRON for 15 years and holds a degree in Electrical Engineering. As a Service & Application Engineer, Greg works directly with customers to answer questions related to hardware, software and application, conducts training both remotely and on-site, repairs damaged systems and is the go to person for customers requiring engineering modifications for custom applications.
Corey Clark
Customer Care Support Specialist
Corey joined DEWETRON 4 years ago following a tour of duty in Iraq with the United States Army. He holds both an Associates and Bachelor’s Degree in Electronics Engineering Technology. As an Application Engineer, Corey conducts training both remotely and on-site, answers general support for hardware, software and application questions, repairs systems and is the go to person for all questions and comments related to our OXYGEN™ and OXYGEN™ Power software.
Rachael Audette
Customer Care Service Coordinator
Rachael joins DEWETRON with a decade of customer service expertise. Originally from Pennsylvania, she met her husband while working in the Northeast and decided to settle here to raise her family. Rachael is a proud Mom and a Nutritionist by degree.
