Maintenance, Repair and Upgrade Services

Maintenance, Repair and Upgrade Services

 

MAINTENANCE SERVICE

Even the most reliable systems require regular, planned and preventative maintenance to perform at optimum levels and lengthen the life of the system.

 

For this reason,  we offer scheduled annual maintenance contracts.

These contracts include:

system cleaning,

virus scan,

HDD Defrag to optimize performance and

the replacement of filters and fans as needed.

BIOS, reliability updates and a complete functional check of the system is performed as requested.

Firmware and driver updates available as requested.

 

Maintenance contracts carry a guaranteed turnaround of 3 days following arrival at the DEWETRON facility.

Standard delivery is included with the maintenance contract.

Maintenance contracts are purchased per system.

 

ON-SITE MAINTENANCE

Standard, scheduled annual maintenance can be performed on-site with an On-Site Maintenance Contract.  On-site maintenance reduces equipment down time and eliminates the hassle of packing and shipping.

This option includes travel and lodging for a DEWETRON Service Technician and must be purchased with the standard maintenance contract.

Maintenance contracts are purchased per system.

 

 

repair and maintenance of Dewetron instruments

REPAIR SERVICE

DEWETRON will repair systems within the defined product life cycle.

YOUR BENEFITS

Repair by professional and highly trained DEWETRON technicians

Full system check

Fast turnaround time

EXPRESS REPAIR

Extension of the standard repair service contract that further reduces lead time.

In addition, the cost of express delivery is assumed by DEWETRON.

Excludes future on-site service.

YOUR BENEFITS

Reduced downtime

No delivery costs

14 day turnaround, including shipping

UPGRADE SERVICE

Keep your measurement equipment on the cutting edge of technology with a system upgrade. Send us your system and we will upgrade the computer components, configure the system. Regular system upgrades will increase the life of your system and maintain the value of your investment.

Older systems may require an inspection prior to upgrade to ensure that the hardware and components are compatible with the most current configuration(s).

 

YOUR BENEFITS

Measurement equipment on the cutting edge of technology

Increased lifetime of your DEWETRON hardware

 

For a nominal fee, DEWETRON will loan you a comparable system or component while your system or component is being repaired, serviced or calibrated.

SCHEDULE YOUR SERVICE

 

The DEWETRON, USA service and repair lab may be reached by email or phone.

us.service@dewetron.com

401-398-7966

1-866-598-3393

 

Click Here for Special Offers

 

OUR SERVICE TEAM

JOSEPH PARENTEAU

Customer Care Manager

Joe has been with DEWETRON for over eleven years. In that time he has built and serviced DEWETRON systems, calibrated countless systems and devices as well as managed our Quality Assurance team.  Having worked in every technical capacity within DEWETRON, USA, Joe is able to apply his vast technical knowledge to the Customer Care Center as the USA  CCC Manager.

GREG DOUCETTE

Customer Care Calibration Specialist

Greg has been with DEWETRON for 15 years and holds a degree in Electrical Engineering.  As a Service & Application Engineer, Greg works directly with customers to answer questions related to hardware, software and application, conducts training both remotely and on-site, repairs damaged systems and is the go to person for customers requiring engineering modifications for custom applications.

Corey Clark

Customer Care Support Specialist

Corey joined DEWETRON 4 years ago following a tour of duty in Iraq with the United States Army.  He holds both an Associates and Bachelor’s Degree in Electronics Engineering Technology.  As an Application Engineer, Corey conducts training both remotely and on-site, answers general support for hardware, software and application questions, repairs systems and is the go to person for all questions and comments related to our OXYGEN™ and OXYGEN™ Power software.

Rachael Audette

Customer Care Service Coordinator

Rachael joins DEWETRON with a decade of customer service expertise. Originally from Pennsylvania, she met her husband while working in the Northeast and decided to settle here to raise her family.  Rachael is a proud Mom and a Nutritionist by degree.

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