Maintenance Services
MAINTENANCE
Even the most reliable systems require regular, planned and preventative maintenance to perform at optimum levels and lengthen the life of the system.
For this reason, we offer scheduled annual maintenance contracts.
These contracts include:
system cleaning,
virus scan,
HDD Defrag to optimize performance and
the replacement of filters and fans as needed.
BIOS, reliability updates and a complete functional check of the system is performed as requested.
Firmware and driver updates available as requested.
Maintenance contracts carry a guaranteed turnaround of 3 days following arrival at the DEWETRON facility.
Standard delivery is included with the maintenance contract.
Maintenance contracts are purchased per system.
ON-SITE MAINTENANCE
Standard, scheduled annual maintenance can be performed on-site with an On-Site Maintenance Contract. On-site maintenance reduces equipment down time and eliminates the hassle of packing and shipping.
This option includes travel and lodging for a DEWETRON Service Technician and must be purchased with the standard maintenance contract.
Maintenance contracts are purchased per system.
SCHEDULE YOUR MAINTENANCE
The DEWETRON, USA service and repair lab may be reached by email or phone.
401-398-7966
1-866-598-3393
OUR MAINTENANCE SERVICE TEAM
JOSEPH PARENTEAU
Customer Care Manager
Joe has been with DEWETRON for over eleven years. In that time he has built and serviced DEWETRON systems, calibrated countless systems and devices as well as managed our Quality Assurance team. Having worked in every technical capacity within DEWETRON, USA, Joe is able to apply his vast technical knowledge to the Customer Care Center as the USA CCC Manager.
GREG DOUCETTE
Senior Customer Care Support Specialist
Greg has been with DEWETRON for 15 years and holds a degree in Electrical Engineering. As a Service & Application Engineer, Greg works directly with customers to answer questions related to hardware, software and application, conducts training both remotely and on-site, repairs damaged systems and is the go to person for customers requiring engineering modifications for custom applications.
Corey Clark
Customer Care Support Specialist
Corey joined DEWETRON 4 years ago following a tour of duty in Iraq with the United States Army. He holds both an Associates and Bachelor’s Degree in Electronics Engineering Technology. As an Application Engineer, Corey conducts training both remotely and on-site, answers general support for hardware, software and application questions, repairs systems and is the go to person for all questions and comments related to our OXYGEN™ and OXYGEN™ Power software.
Rachael Audette
Customer Care Coordinator
Rachael joins DEWETRON with a decade of customer service expertise. Originally from Pennsylvania, she met her husband while working in the Northeast and decided to settle here to raise her family. Rachael is a proud Mom and a Nutritionist by degree.
