First Level Support

First Level Support

In addition to the one year system warranty and factory calibration, every DEWETRON system purchase includes unlimited First Level Support for the life of the system.

Benefit from direct telephone and online access to a network of support professionals who will work with you to solve any basic problems that may arise.

 

YOUR BENEFITS

Direct access to professional support technicians

Worldwide phone and e-mail support

Remote support via the internet

 

Remote Level II support

FOR EXISTING FIRST LEVEL SUPPORT CUSTOMERS

If you have a First Level Support question our Support Engineers may be contacted directly through email or by phone.

us.support@dewetron.com 

Our Support Engineers may be reached toll-free – 1-866-598-3393 or

at 401-398-7966.

PURCHASE ADDITIONAL SUPPORT

To purchase DEWETRON’s Second Level Support email or phone our Customer Care Coordinator at:

us.tier2support@dewetron.com

401-398-7966

1-866-598-3393

Click Here for Special Offers

OUR SUPPORT TEAM

GREG DOUCETTE

Senior Customer Care Specialist

Greg has been with DEWETRON for 15 years and holds a degree in Electrical Engineering.  As a Service & Application Engineer, Greg works directly with customers to answer questions related to hardware, software and application, conducts training both remotely and on-site, repairs damaged systems and is the go to person for customers requiring engineering modifications for custom applications.

COREY CLARK

Customer Care Support Specialist

Corey joined DEWETRON 4 years ago following a tour of duty in Iraq with the United States Army.  He holds both an Associates and Bachelor’s Degree in Electronics Engineering Technology.  As a Service & Application Engineer, Corey conducts training both remotely and on-site, answers general support for hardware, software and application questions, repairs systems and is the go to person for all questions and comments related to our OXYGEN™ and OXYGEN™ Power software.

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