Second Level Support

Second Level Support

Receive the professional assistance of an experienced Engineer for your test set-up, as well as during testing and analysis of your measurement data.

With this service, priority assistance is guaranteed in order to save you time and facilitate the transfer of knowledge.

Additional Application Support service packages are available for remote or on-site support.

SECOND LEVEL REMOTE SUPPORT

Receive the professional assistance of an experienced Application Engineer for your test set-up, during measurement testing and to analyze your measurement data.  With this service, priority assistance is guaranteed to save you time and to facilitate the transfer of knowledge.

Professional assistance from a trained DEWETRON Application Engineer is available remotely via phone/internet.

This Application Support is provided hourly, up to 4 hours or for an 8-hour day.

 

SECOND LEVEL ON-SITE SUPPORT

Second Level on-site Application Support is available and should be purchased with Second Level Application Support.

At the discretion of DEWETRON, on-site support may be obtained post purchase if circumstances prohibit remote support.

This service is charged per day.

 

FOR EXISTING FIRST LEVEL & SECOND LEVEL SUPPORT CUSTOMERS

If you have a support question our Support Engineers may be contacted directly through email or by phone.

us.support@dewetron.com 

Our Support Engineers may be reached toll-free – 1-866-598-3393 or

at 401-398-7966.

 

OUR SUPPORT TEAM

GREG DOUCETTE

Senior Customer Care Specialist

Greg has been with DEWETRON for 15 years and holds a degree in Electrical Engineering.  As a Service & Application Engineer, Greg works directly with customers to answer questions related to hardware, software and application, conducts training both remotely and on-site, repairs damaged systems and is the go to person for customers requiring engineering modifications for custom applications.

COREY CLARK

Customer Care Support Specialist

Corey joined DEWETRON 4 years ago following a tour of duty in Iraq with the United States Army.  He holds both an Associates and Bachelor’s Degree in Electronics Engineering Technology.  As a Service & Application Engineer, Corey conducts training both remotely and on-site, answers general support for hardware, software and application questions, repairs systems and is the go to person for all questions and comments related to our OXYGEN™ and OXYGEN™ Power software.

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